Frequently Asked Questions
Everything you need to know about your Pod Company experience.
What is the standard shipping time for EU orders?
We typically process orders within 1-2 business days. Delivery across the EU generally takes between 3 to 7 business days depending on your specific location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply ensure the garment is unworn with tags attached and visit our online return portal to generate your prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and localized EU payment options like Klarna and iDEAL.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, The Pod Company EU is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our collections to minimize our environmental footprint.
Can I track my order once it has shipped?
Absolutely. Once your package leaves our warehouse, you will receive an automated email containing a tracking link to follow your delivery in real-time.